At Trendzbee, your satisfaction is our priority. If you are not happy with your purchase, we offer a hassle-free return and exchange policy under the terms below:
1. Eligibility for Returns & Exchanges
-
Products can be returned or exchanged within 7 days of delivery.
-
Items must be unused, unworn, unwashed, and in their original packaging with tags intact.
-
Certain products like innerwear, cosmetics, accessories, or clearance items are not eligible for return or exchange due to hygiene and safety reasons.
2. Return Process
-
To initiate a return, contact us at support@trendzbee.in or through our Contact Us page with your order details.
-
Our support team will confirm the request and provide instructions for pickup or return shipping.
3. Exchange Process
-
If you wish to exchange a product for a different size or color (subject to availability), please mention this while requesting a return.
-
Exchanges are processed after the returned product passes quality checks.
4. Refund Method for Returns
-
Refunds for eligible returns will be processed as store credit / coupon code or to the original payment method (as per your preference).
-
Refunds may take 5–7 business days after the returned product has been received and inspected.
5. Damaged or Defective Items
-
If you receive a damaged or defective product, please notify us within 48 hours of delivery with photos/videos as proof.
-
We will replace the product or issue a full refund, including shipping charges.
6. Pickup & Shipping Costs
-
For returns due to product defects or incorrect items sent, we will cover the shipping costs.
-
For returns/exchanges due to size or preference, customers may bear return shipping charges.
📩 For all return & exchange related queries, please email us at support@trendzbee.in